Contact
For questions about listings, requests, payments, or your account, write to us.
Email support
support@vivenar.comWe read messages during business hours (Mexico City time) and usually reply within two business days.
Useful for questions about a specific listing or stay in Mexico City. English and Spanish.
What to include
- Your request or booking reference, if you have one
- A short description of the issue
- Screenshots if something looks broken on your screen
Quick answers are also on: Pricing, Cancellations and refunds, Trust and safety.